Please find below an overview of our most frequently asked questions regarding the return policy with the answer. Is your question not in the below list? Feel free to contact us at CONTACT@USTAMS.COM.
Returns & Exchanges:
How do I place a return or exchange?
We're sorry about that. Please reach out to CONTACT@USTAMS.COM with your order number and the products you'd like to exchange or return and we'll take care of the rest.
Help! I can’t find my return slip.
Don’t worry if the package doesn’t include return slips. Just reach out to CONTACT@USTAMS.COM and we’ll help you place your return or exchange.
What’s your return policy?
All returns must be processed within 15 days of receiving the order.
To place a return, or if you are having trouble making a return within the 15-day time frame, please reach out to CONTACT@USTAMS.COM.
Order number #UTXXXX must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.
How long does it take to process a return?
Credit and Debit card refunds usually take 3-7 business days to appear on your statement.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at CONTACT@USTAMS.COM and we’ll be sure to get you the USTAMS ordered!
What’s your return process if I’m not happy with the product?
Within 15 days after receiving your package. Here are your packing instructions:
- Securely pack the items in the original box.
- Affix the mailing label squarely into the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
- Use the address listed and affix the appropriate amount of postage.
- Ship package from the nearest post office or shipping company of your choice (We are not responsible for the shipping fees).
If you did not receive a return label, please send an Email to CONTACT@USTAMS.COM
Please note! If you have received a faulty product, it is important that you send an e-mail to CONTACT@USTAMS.COM before returning your order.
We will then be able to help you with the returns procedure and find an appropriate solution.
NOTE: If your order has not been purchased via www.ustmas.com the return policy applied to the shop where you did purchase the product.
USTAMS
2777 W16th ST
BROOKLYN, NY 11224
CONTACT@USTAMS.COM
+1 205-961-5156